All orders will be shipped within 3-5 business working days from the date of order received. Order shipped should reach to your given address within 4-10 business working days depending on the shipping location.Craftengine is not liable for any delay in delivery by the courier company/postal authorities and only gurantees to handover the consignment to the courier companies or authorities within 3-5 business working days from the date of the order received. Once order is dispatched, you will receive an sms from the courier partner.Cusmomer can check the status and track their orders by logging into their my account section of website www.craftengine.in.
Delivery of all the orders will be shipped to the shipping address of the buyer as shared during the check out time.If at all the recipient is unavailable during the time of delivery, delivery partner would attempt delivery max upto 2 times depending on your availibity of the address.However this is purely under the control of the courier partner and Craftengine does not have control over it. Gurantee of the delivery of the product is subject to the terms and conditions of the courier company. We request you to kindly be available at the time of delivery or ensure someone is available to collect the package on behalf of you,once the package arrives.
In cases where a delivery has failed due to unavailability of the receiver or incorrect/incomplete address,packages might be retained at the respective courier office for individuals to visit and pick up the package or the package might be returned back to us (RTO-Return to Origin).In such cases we can always re-ship the package.However return (RTO) and re-shipping charges are to be borne by the customer only.Options for refund/cancellation are not applicable for such orders.
Shipping details can even be changed at customer’s end at the time of the creating the order. But once the order is created,customer cannot change their shipping address.If customer wants to change the shipping address,they should send a whatsapp communication to 9800499475 within the 6 hours of the order actually has been created.
All our products are specially packaged in travel safe,tamper proof and mostly eco friendly packing and utmost care is taken at every stage to ensure that the product reaches your hands in perfect condition.Still if you see any damages kindly whatsapp us to 9800499475 with your order number,details of stated damage and UNBOXING VIDEO of the package within 24 hours from the receipt of the package..We request our customer to thoroughly check the parcel before signing any receipt.
Unboxing video must start right from the opening of the outer package and the video should not be cut/paused/edited at any cost,failing which we shall not proceed to address your claims. The purpose of an unboxing video is to confirm that you have received the product in such condition and hence the damage needs to be clearly shown in the video.
All products are true to the color and finishing you see on the website as none of the images are altered by any means.Returns/Exchanges in terms of product finishing/color is not applicable. Once we confirm the claim and agree to exchange,we would send a replacement product of your order to the same address only within 7-10 days from the date of receipt.If the same product is unavailable,a coupon code will be provided which can be redeemed at future purchase with Craftengine or we will deliver the same product once stock is available again.Refund for return shipping (if any) of Rs 80/- will be refunded to the source account. Craftengine generally offers free shipping on every product to its customer residing within India through our tie ups with the top most logistics companies in India.
We do not ship in times of naturul calamities or any unprecedented events either in our location or at the buyer’s location.Orders to such area will be shipped only when the situation improves. This is done to ensure that your order is safe even when it is dispatched from our place.
